The inspiring two-day program has been developed with general practice owners to meet the specific needs of owners and managers.
Here are some of the program highlights relevant to you as a practice owner:
•Developing KPIs for your practice
•How to optimise your outcome from a sale or partial sale
•Financial structures of billing
•Financing multi-practice growth
Dates: 19-20 June 2021

For more information and to register visit https://practiceowners.racgp.org.au/

Also, visit us at Stand 14 – https://racgp.eventsair.com/ExhibitionPortal/practiceowners/exhibition/floorplan/live

Practice Owners National Conference Medi2Apps

The post RACGP Owners Conference 2021 appeared first on Medi2Apps.

The advertising of prescribed medicines including vaccines is generally banned in Australia. Nevertheless, there are still some exceptions like the use of authorised materials to support the roll-out of COVID-19 vaccines nation-wide in Australia

As part of the Australian Government Department of Health, the Therapeutic Goods Administration (TGA) regulates the advertisement of therapeutic goods in Australia. That explains how vaccine providers and other parties can advertise and promote COVID-19 legally without possibly breaching the ban on advertisement of prescribed medicines.

Consultations are not subject to advertising requirements

Information discussed between a doctor, pharmacist or nurse and their patient during consultation or treatment is exempt from the advertising requirements for therapeutic goods including the ban on advertising prescribed medicines. For example, if a patient seeks advice from their doctors for which brand of vaccines they are going to receive, the doctors can advise the patients without potentially breaching the advertisement rules.

How to advertise COVID-19 vaccines lawfully

A range of government advertisement content can be used to provide information and promote COVID-19 vaccines to consumers, and to facilitate access to the vaccines. People who want to advertise the vaccines, including doctors and pharmacists, can add to the material to provide advice to consumers on when and where the vaccines can be accessed to.

Specifically, it is allowed to:

• use Australian Government produced materials to promote COVID-19 vaccines
• use materials produced by Australian state or territory governments to promote COVID-19 vaccines
• add factual information to government materials to assist the public in obtaining the vaccine such as:
  • the location of the COVID-19 vaccination service
  • times vaccines are administered or opening hours of the service provider
  • whether there is a need for an appointment to receive the vaccination and how to make one
• provide the factual information listed above, independently to government materials, to assist the public in obtaining the vaccine.

Government produced materials may be used in all communication channels including on websites, as flyers, in newsletters, in social media or emails, or as posters in the windows and on the walls at vaccine providers, clinics, pharmacies, and other businesses.

In using government materials to promote COVID-19 vaccines, advertisers must be careful not to add:

• the tradename and/or active ingredient of the specific vaccine
• statements or the implication that harmful effects will result from not receiving the vaccine
• statements or the implication that the vaccine offered is superior to other vaccines (e.g. a statement about the efficacy against a particular strain)
• incentives to encourage a consumer to obtain the service or vaccine
• any comparisons between vaccines (even if supported by evidence)

Advertisers must not:

• use self-developed advertising about COVID-19 vaccines

In regulating the advertising of therapeutic goods the TGA uses a range of compliance approaches from education and assisted compliance through to more serious compliance action such as issuing directions, fines or pursuing court action.

Factual and balanced information may not be advertising

Presenting factual and balanced information about the COVID-19 vaccines is unlikely to be considered as advertising or promotional, subject to the context in which the information is presented. Some examples of this include:

• a doctor providing their general view in relation to vaccination broadly (provided they do not promote individual vaccines – COVID-19 or otherwise)
• technical information relating to how the vaccines were developed and manufactured
• sharing scientific reports from reputable sources (like the World Health Organization) about vaccination
• re-tweeting or sharing valuable news-worthy information from reputable sources about the COVID-19 vaccines that would not have the effect of promoting the vaccines; or
• presenting comprehensive information that doesn’t emphasise the benefits over, for example, the risks and limitations.

As a general guideline, if the content persuades consumers, for example through the use of promotional terms or language, to seek out COVID-19 vaccines, then it would be considered advertising.

Further information

• The Australian Government materials on COVID-19 vaccines are available from:
  • the COVID-19 vaccine collection(link is external)
  • vaccination clinic resources(link is external)
• You should use the appropriate Australian Government or Australian state or territory government materials in the same way to promote influenza and other vaccines.
• If you have questions about the legal requirements regarding advertising of therapeutic goods including vaccines, please lodge an advertising enquiry online with the TGA.

Source: TGA

The post Important compliance for COVID-19 vaccine advertising appeared first on Medi2Apps.

Did Not Attend (DNA) is one of the problems that every clinic wants to solve desperately because it has a significant impact on the clinic to survival. Not only do you lose the opportunity to charge a patient, but there is also the additional admin expense involved with following up with the patient.

You may think that in the big scheme of things, this is not something worth investigating. However, it should be taken seriously. Not only does it impact the effectiveness of patient care, but also it is a waste of your time and practice resources.

Cost of No-Shows

Let’s say, you have an average of 10 No-Shows per week.

$75 per appointment (standard consultation), multiple by 10 missed appointments = $750/week

If you multiple the above amount on annual basis, you are losing almost “$40,000” per year.

And …… We haven’t calculated other additional costs, such as admin follow-up.

If you could reduce this to 1-2 DNAs per week, you would be saving at least $31,200. That is a lot of money to leave on the table.

Why do patients did not attend scheduled appointments?

It is important to understand why patients are making appointments and not keeping them. Below are the most common reasons why:

• Forgot about the appointment
• No longer needed to attend (ie feeling better)
• Unable to get there (employment, travel, childcare)
• Difficulty canceling
• Forgot to cancel
• Didn’t think the appointment was needed

How do we recommend reducing DNAs?

1) SMS Appointment Reminders – SMS reminder is proven to be working in terms of reducing DNAs in the clinic by the research article published this year.

2) Reception Daily Follow up

3) DNA Rebook SMS’s

SMS Reminder solution

Firstly, it is important to send reminder messages to patients. Our system sends reminders out 24 hours in advance. When SMS are sent, our system puts an [S] in the appointment details. Then when the patient confirms the appointment, it automatically puts in a [C].

SMS reminders to optimal attendance to reduce DNAs

When the receptionist opens the appointment book, they will see a green button next to all appointments that have confirmed using the Medi2Apps system. We recommend that your receptionist calls the unconfirmed appointments to remind them of their appointment. They will be able to confirm verbally whether they are able to make the appointment. This will eliminate a number of scenario’s where patients do not attend appointments.

DNA Rebook SMS

Finally, if a patient despite the above, fails to attend an appointment. We recommend you follow-up via SMS. The Medi2Apps system sends out DNA(Rebooks) SMS’s to patients, two hours after their scheduled appointment. Following up via SMS frees up reception staff. It also allows patients who really want an appointment, to book one.

Additional Features and Recommends

You can customize your DNA message to communicate to the patient the impact of them not canceling their appointment. Also possibly offer them the opportunity to explain why they didn’t attend. If you notice a re-occurring theme around why patients are not attending scheduled appointments, you can address this further.

By consistently following the process, patients will become aware that they are required to confirm their appointment. They will become comfortable with the process and the admin work will in turn reduce.

You can further educate patients by placing posters around your clinic about the importance of canceling an appointment.

Medi2Apps SMS Reminders and Rebook (DNA) messages (as above) are sent from a dedicated mobile number. You can include this number as an official contact number (as all calls will be forwarded to your clinic number). The consistency will ensure that patients are comfortable with clicking links that arrive via SMS, knowing it is from your clinic.

Now, it is time to solve this No-Show issue with our system, turning your loss into revenue and streamline your processes effectively and efficiently with more functions that we provide in our Medi2Apps package, get your patient visit your clinic, and let the practices do their work.

To learn more, visit our website for more info by clicking HERE

The post Reducing DNA’s (Did Not Attend) in your Practice appeared first on Medi2Apps.

Video Quality

The visual component is what helps patients feel that you are in the same room as them. It is important that you have:

• A good quality web camera;
• The web camera positioned to show your face in the centre of the screen;
• Good lighting in the room.

Audio Quality

The patient should be able to hear what you are saying clearly. Often doctors will have multiple mics turned on without realising (ie mic with a computer, a mic with a computer screen, and/or an external mic). When this happens, the patient will hear a buzzing feedback sound or will hear an echo when they say something. This can be very distracting/ annoying.  If you cannot turn off other mics, we recommend using a headset that will prevent the patient’s voice from being picked up by your mic(s).

Patient Privacy

If you are working from home, it is important to ensure that your conversation is private. Wherever possible, you will need to be in a private room where your conversation will not be overheard or seen by others. This is especially important when the patient needs to remove clothing for an examination.

Limit the distractions

The biggest distraction today are phones and social media. It is important to turn other phones off or set them to silent. If you have any messaging apps on your computer, ensure that they are set to “do not disturb”. Getting alerts, SMS, phone calls during the consultation are distracting. It is important to focus on the patient during the consultation.

You should also minimise the background noise, so things like TV’s, music/ radio should all be turned off.

Dress the part

Working from home may seem like a great excuse to provide video consultations in your pj’s. But doing this will have an impact on your creditability. It is best to dress as you generally would if you were in the clinic.  RACGP recommends avoiding brightly coloured prints or reflective clothing. Clothes in neutral tones are the safest bet.

Eye Contact

Keeping eye contact with the person you are talking to shows that you are actively listening and paying attention. This is extremely important in a consultation. The downfall of video conferencing is that your camera is not located where your patient’s face is. So, although you may be looking and listening to the patient, it won’t always seem that way.

To combat this, some people recommend looking at the camera or yourself. There are even tricks, such as sticking something above the webcam to focus on. However, this can be counter-intuitive and make you appear fidgety and not focused on the conversation.  Instead, we recommend you place your webcam at eye level and/or adjust your camera angle. Stay focused on the patient and if you need to look or move away from the patient, let them know what you are doing.

Listening

This might seem like a no-brainer, but, even the best platforms may occasionally lag. This is usually due to your or the patient’s internet connection. Waiting a couple of seconds after the patient has finished talking will ensure that you are not talking over or interrupting the patient.

Communication

Identify yourself straight away. It is important to ensure that you communicate who you are, where you are calling from, and why.

Ensure that you are on time. If you are running late, let the patient know.

Give the patient clear instructions, pause between each task, give them time to note it down if they have to. Remember that the elderly will need more time. If they need to do something post-appointment, i.e. collect or download a script/referral/file after the consultation, let them know how to do this and when they will need to start doing this.

Be prepared

Make sure that you do a test run before you start meeting with patients. Know what you have to do i.e. (have a headset on to stop echo-ing). Know some basic troubleshooting i.e. how to switch from your back to front camera.

If you encounter an issue that you cannot solve, have a backup plan (i.e. call the patient directly).

Make sure that you have the patient’s file open and ready to go.

Have a quality telehealth platform

It is important to have a video conferencing tool that is easy to use, reliable, and is secure. VirtualDoc365 has all of the above. Our video calls are fully encrypted, there are no downloads required to use the software and the system works. To learn more, check out https://www.virtualdoc365.com.au

The post Video Conferencing Etiquette appeared first on Medi2Apps.

In response to the COVID-19 pandemic, the government released a temporary MBS code to allow practices to bulk bill telehealth consultations. As a result, many doctors and patients are now familiar with video-conferencing tools. Although there are a number of video-conferencing products out there, it is important to remember that working in the health industry means privacy needs to be taken into account. In this article, we will outline and explain the requirements when providing telehealth services.

Data needs to remain in Australia

RACGP requires that data is stored in Australia. When is data is stored in another country, it becomes subject to the laws of that country. While Australian laws around privacy are stringent, there are a number of countries where they are not. The data when stored elsewhere can be used/subpoenaed. Hence, maintaining privacy becomes an issue.

Video consultations are encrypted end to end

End to end encryption is a method of secure communication. It prevents third parties from viewing, altering the information when transferred from point to point. With end to end encryption, the data is encrypted on the sender’s system and only decrypted using a key available only to the recipient’s system.

No recording video consults

You wouldn’t record your in-room consultations, your video consultation should NOT be recorded or stored on any servers.  If the recording is viewed/seen by another party, it is a huge breach of privacy. Remember that nothing is free, a company that provides services for free will need to make money somehow. It is usually to do this through data collection or mining.

Easy to use

Your patients and doctors will all have different skill levels, it is important to make the system as easy to use as possible. There should be no downloads required and it should be compatible with all the devices and browsers.

Reporting

In order to bulk bill telehealth, you need to be able to provide proof that you:

i) provided a service;

ii) how long the service was for.

The provider of your video consultation should be able to provide this information, without recording and/storing the consultation.

Limit information provided to Patient

You do not want the patient to directly contact your Doctors. When speaking to the patient, the doctor’s contact information should not be made available to patients (i.e. mobile number, Provider ID (eg facetime ID, Skype ID), email address, etc). If the patient wants to contact the doctor again, they will need to make the booking through the proper channels.

We understand the importance of privacy and security and therefore, VirtualDoc365 (our telehealth solution) meets all the above requirements. All your patient/ healthcare practitioner will need:
1. Computer or smart device with a camera
2. Headset that is compatible with the above
3. A secured room with minimised background noise during the consult
4. Good lighting in the room so that faces are clearly visible
5. Put other devices on silent (say a mobile phone that is NOT used for the consult so there are fewer interruptions).

Have a quality telehealth platform

It is important to have a video conferencing tool that is easy to use, reliable, and is secure. VirtualDoc365 has all of the above. Our video calls are fully encrypted, there are no downloads required to use the software and the system works. To learn more about it, check out https://www.virtualdoc365.com.au

The post TeleHealth 2020 General Guidelines appeared first on Medi2Apps.

Identification of patients

In a fast-moving General Practice world, how many of you ask and use the  3-point approved patient identifiers in general practice. It is vital for patient safety and confidentiality. According to the RACGP Standards for general practices, “Failure to correctly verify a patient can have serious, potentially life-threatening consequences for the patient.” Thus, the Standards require that practices have a system for patient identification that uses three approved patient identifiers and that this system is used at every patient encounter. For example, within a single appointment, a patient should be asked to verify his or her identity when making the appointment, when presenting for the appointment, and when seeing each clinician.

Approved patient identifiers include

• Name (family and given names together are one identifier)
• Date of birth
• Gender (self-identified)
• Address
• Patient health record number (if such a system exists in your practice)
• Individual Healthcare Identifier (or IHI, issued by the Department of Human Services)

Medicare numbers are not considered approved patient health identifiers, as some patients do not have Medicare cards, some or most don’t bring it with them and family members may share a Medicare number. When asking a patient for identification, the practice team member must ask the patient to state at least three identifiers. It is important that staff do not offer the information and ask the patient to confirm it.

The prevailing issues associated with applying a consistent patient identification process are patient concerns about privacy and patient annoyance at being asked to identify themselves to practice staff with whom they are familiar.

In the first instance, there are recommendations for methods of self-identification that support privacy and confidentiality. The RACGP suggests that the patient produce a form of government-issued, photographic identification (such as a driving license) that confirms at least three of the approved patient identifiers. Some practices have implemented a system where their business card has a patient identification (and emergency contact) section on the back that can be completed by the patient. This has a two-fold benefit, allowing the patient to present the card as a way of confirming his or her identity, as well as carrying the details of both the emergency contact and general practice, which could then be accessible if a health emergency occurs.

The second method has also proved to be useful for patients who are unhappy about being asked to identify themselves at each patient encounter. Another suggestion is to display signage around the practice to explain why you will ask a patient for identifiers. It is common for practices to have patients with similar names, addresses, and/or dates of birth, and mismatching a patient with a health record can have serious consequences. Being confident in explaining the need for correct patient identification can help you successfully engage your patients in the process.

The importance of a robust patient identification process has been highlighted by the Australian Commission on Safety and Quality in Health Care (ACSQHC) in a recent advisory (GP18/04). Accreditation agencies are now required to have processes in place to notify and mitigate significant risks found during accreditation surveys, and staff failing to routinely use a patient identification process is provided as an example of such a risk by the ACSQHC.

How to become compliant?

You know you can reduce this risk if you ask your patients to use Medi2Apps Kiosk. The Kiosk identifies the patient using an approved patient identifier and has audio prompts to patients telling them what to do etc. Once you get 90% of your patients going through the kiosks, it frees up the reception to do other important work, such as patient care, etc. Also, the Kiosk displays the details of patients to update their records like contact details, once they change it Medi2Apps Kiosk’s system update your Practice Management System automatically. Hence, your compliance records to keep the patient records up to date is also handled seamlessly all under one transaction.

The post Patient Identifiers Accreditation Tips appeared first on Medi2Apps.

Creating your Facebook Business Page

If you don’t already have a Facebook Business Page, this article covers all the things you need to set it up.

Please Note: Facebook is constantly updating their screens and therefore the screen layout and menu options might not match exactly. This blog article was written in Dec 2018 and all screenshots were correct on this date. The general process tends to remain the same. So even if the screen layout changes, you should still be able to use the article to create your Facebook page with the information below.

Prerequisites

Have a Personal Facebook Account

You need a personal Facebook Page to create a Facebook Business Page. You cannot create a Facebook Business Page without a personal account. If you don’t have a personal Facebook account, you will need to create one via www.facebook.com (it is FREE).

Facebook Photos

To start you will need 2 photos for your Facebook Business Page.

1. Facebook Profile Photo: This needs to be a square image with the recommended resolution of 360×360, 720×720, or 960×960 (measurement in pixels). 180×180 is the minimum size.
2. Facebook Cover Photo: This needs to be a rectangular image sized 828px x 315px.

Step 1: Creating a Facebook Business Page

1. Login to Facebook using your personal account
2. Click on the arrow on your Facebook toolbar (top right-hand corner of the page)

   

3. Then, click on the Create Page option
   

   Facebook – Select Create Group from the Dropdown

4. Select the option that suits you (most likely Business or Brand) and click Get Started.
   

   Select Facebook Page Type

5. Type your Business Name under the field Page Name.
   

   Create Group – Enter Business Details

6. In the category field, type a word or two that describes your business, then select the suggested category.
   

   Create Group – Enter Business Details

7. Additional details will appear for your business, complete as much information as possible, and click on Continue.

Step 2: Adding Pictures

Once you hit continue, you will be prompted to upload a Profile Picture and then a Cover Photo.

Choosing an appropriate Facebook Profile Photo

It is important to create a good visual impression. Make sure the photos you choose, align with your brand, are the correct size and formats, and are easily identifiable with your business.

Your Facebook Profile photo appears in:

1. The Facebook search results, next to your business name
2. Newsfeed of your followers
3. Posts on your page’s Timeline
4. Comments
5. Next to your cover photo (on your Facebook Business Page Timeline).

The recommended size is 360×360, 720×720, or 960×960 pixels, although you can get away with uploading an image 180×180 pixels.

Choosing an appropriate Cover Photo

The Facebook cover photo will be seen by people who visit your Facebook Business Page. This is very important for businesses where the customers will need to visit the place of business frequently i.e. Restaurant, Medical Practice, or Hotel/Motel. The image should capture the essence of your brand and convey your brand personality. It will display at 820 x 312 pixels on a desktop or 640 x 360 pixels on mobiles. The image uploaded is recommended to be 828 pixels wide and 315 tall.

Step 3: Your Facebook Business Page is online

Your page is online Ta-da!  At this point, you’ll be prompted to take a quick walk-through of a few features. Unless you’re already well aware of how Facebook Business Pages operate, we recommend clicking through the prompts, just so you know where everything is.

There are a few additional tweaks that you need to make for your industry i.e. Medical Practices shouldn’t really have reviews turned on, whereas Restaurants and Motel/Hotels really should.

Make sure you also:

• Add a short Description
• Create a username (might take a couple of days)
• Fill in the About section
• Get Verified
• Create your Call-To-Action button/ Link your Online Ordering/Appointment Booking Facebook App.
• Create your first post
• Play around with the Page Insights.

• If you would like us to create your Facebook Business Page with images and talk to you about strategies to get the most out of it, we can! We charge a one-time setup fee of $250.
  Feel free to browse through our blog posts, we have some great digital marketing content that should help you get started.

The post Creating a Facebook Business Page appeared first on Medi2Apps.

What should I be monitoring in my practice

Knowing what to keep track of and report on in your medical practice is imperative to running a successful business. The aim of your reporting should be to identify trends, which can be used to help with decision making. Some of the key trends that you need to identify are:

• Patient attendance (new and existing)
• Patient location
• Billing
• Fees
• Average fees per patient
• Seasonal trends e.g. Flu vaccinations
• Patient demographics.

Medi2Apps makes monitoring simple

Using the Medi2Apps software will help you to control how your practice is performing, as there is no need to manually track the number of new patients and check-ins. Medi2Apps collects this information and displays it in a visually appealing, easy to understand format. It will give you access to a variety of records, including:

• Number of patient check-ins
• Number of new patients per day
• New patient demographics e.g. age range, postcode, gender, and ethnicity
• How your patients are hearing about the practice
• Number of patient details information update
• Appointments booked
• Appointments cancelled.
  

  Medi2Apps Kiosk usage stats

  

  How did patients hear about our practice provided by Medi2Apps?

How monitoring will help your practice

The information collected will help you track results and see where trends are occurring. Best of all, it will give you a chance to analyse and reflect on how you can improve your operations. By monitoring what’s going on in your practice, you can also track:

• Individual practitioner performance
• Average fees generated per patient
• Overall practice turn-over
• Year-to-date tracking
• Year-on-year performance.

Monitoring provides a look at the details, and also the big picture. That way, you gain a complete understanding of how your practice and practitioners are tracking.

Use the extra time gained to focus on improvements

Having the additional time that Medi2Apps affords you is ideal to reflect on how to change or improve the way you do things at your practice. You may consider the following improvements:

Have a conversation with your staff

If you notice a trend in how your practitioners are performing, take the time to sit down with each one of them to have a conversation about how they’re finding their work, and any constructive feedback they have to improve your practice.

Speak to your patients

This will give you an accurate insight into what needs to be improved from a client service perspective. Ask your staff to take a few extra seconds with each of their patients to see what could be improved. It can be as simple as asking, “what could we do to make your experience better?”

Encourage suggestions

With the Medi2Apps anonymous feedback facility, patients can provide feedback responses and suggestions about your practice without reception staff having to handle feedback forms or manage email feedback. The anonymous feedback facility allows an assigned practice manager – or management – restricted access to the feedback.

Social Media Update

Now your reception has gained the most valuable thing, which is time, by using Medi2Apps. Now your reception/ practice manager can keep your social media up-to-date with approved information from your social media policy (For more info, refer to the social media guidelines provided by RACGP here).

The post What To Monitor And Report On In Your Medical Practice | Medi2Apps appeared first on Medi2Apps.

medical marketing

Growing your medical practice can seem like an uphill battle when you consider all of the day-to-day admin tasks required to keep your practice afloat. You’re likely pulled in through various directions with little time to think about how to proactively expand your practice.

Medi2Apps benefits time-poor medical practitioners by freeing up your time and streamlining unnecessary processes. For example, Medi2Apps Kiosk Solution can save your employees an average of 21 hours per month to dedicate to tasks that will see your practice grow for the better.

Grow your business with some handy tips

With this additional time, you could consider improving and growing your business in the following ways:

Check your digital presence

Too often medical practices overlook their digital presence i.e. their website, social media, Google listing, etc. With a simple digital “spring clean” you can ensure that your business is:

• Mobile friendly – 70% of all internet usage is via mobile technology
• Up to date with the appropriate Google business listing (by removing any duplicate or out of date practice names/details)
• Maximising its social media presence. And doing so in a manner that adheres to RACGP compliance.

Review your performance

Knowing how to enhance your practice requires time to understand what to do differently. Reading your reviews to see what people have to say about your practice can provide valuable insight. Checking in on your patient reviews also provides a great opportunity to see whether your reviews are RACGP compliant – kick-starting the process to remove reviews about ‘clinical service’. Seeing how you could improve on your service offering, could go a long way in maintaining a loyal base of patients.

Increase your customer service

Improving customer service by building a rapport with patients can transform the success of your practice. With time usually dedicated to paperwork and reception duties freed up by Medi2Apps, you might try introducing a policy where all patients are greeted within 30 seconds of walking into your practice. Face-to-face interactions will help foster a feeling of positivity towards your practice and staff, increasing the personalised level of service you can offer.

Employ some simple marketing strategies

There are numerous ways to market to the people who matter – current and prospective patients:

• Social media – communicating your message, and what you stand for, is easier than ever. Spend some time on Facebook or LinkedIn to reach your followers. If you’re stuck for ideas on what to post, and how to ensure it is compliant with RACGP, take a read of this handy guide.
• Electronic direct mail (eDM) – based on your monitoring of social media and how your patients engage with it, you will likely gain a more in-depth understanding of what they’re interested in. You can then tailor content to suit and send out via an eDM, to maintain a level of engagement.

Introduce Medi2Apps to your practice

Growing your medical practice can be rewarding and mutually beneficial for you and your patients. Introduce Medi2Apps to your workplace and gain the time to start implementing our tips today.

The post What can you do to grow your medical practice? appeared first on Medi2Apps.

As a busy medical practice, chances are you’re regularly looking for ways to save time and money, while still offering your patients the quality service they’re used to. Embracing new technology is the perfect place to start. While incorporating new technology into your medical practice may seem like a task for the too-hard basket, it can significantly improve efficiencies within your business, helping you to work smarter, not harder, and achieve your goals.

Why medical practices need to embrace technology

Streamline processes and free up resources with software

Introducing new technology and applications that have been specifically developed for medical practices, such as Medi2Apps, can help streamline processes and minimise administration jobs like scanning patient forms, basic data entry, and document shredding, to name but a few. Without these manual handling delays and effort, your reception staff can spend more time helping patients, which will have a positive impact on your patient’s overall experience.

Designed to improve processes and free upfront desk staff, Medi2Apps can:

• Eliminate inefficiencies associated with patient data collection, thereby reducing data entry errors
• Speed up the process of collecting patient information for healthcare records
• Improve patient satisfaction by enhancing your practice’s efficiency through the use of technology
• Digitise processes and improve staff efficiency with no printing, scanning, or shredding of documents, such as new patient forms
• Clean up systems for data handling and storage, and creating clearer staff accountability
• Automate reporting and auditing process
• Save your business time and money!

Ask us how you can get started with a Medi2Apps system today!

Benefits your patients will enjoy

Media2Apps seeks to make your job easier, and your patients’ experience better. Currently, with the Medi2Apps kiosk app, your patients will easily be able to complete simple tasks without the assistance of reception staff. Tasks such as:

• Check-in for appointments
• Manage appointments (book, reschedule or cancel)
• Fill out New Patient forms with electronic signatures
• Provide feedback
• Update their personal details.

By embracing technology, you’ll see a significant reduction in queues and waiting times, and provide your patients with more privacy, which is a win for not only your medical practice but more importantly your patients as well.

Simplify the compliance process

Staying 100% Royal Australian College of General Practitioners (RACGP) compliant can be difficult. With so much paperwork that needs to be completed, such as the constant updating of patient details and 3-point identity checks before check-in, it can be easy to see your compliance lapse.

Introducing Medi2Apps to your practice allows you to stay RACGP compliant, without increasing the workload on staff. Meaning your staff will have some of their time – usually allocated to helping patients check-in or out, make a walk-in appointment, or fill out a new patient form – freed up to dedicate to other tasks.

Medi2Apps also logs all information required to prove compliance and houses it in one spot for easy access and referral. All servers are hosted in Australia, so the data remains on Australian servers – and RACGP compliant­ ­– through a 3-point identity check.

Technology to improve, not threaten, your job

A common misconception people have about introducing a product like Medi2Apps is that they will lose their job to a “machine”. That is not the case – a machine cannot replace humans in medical practices. We are simply facilitating a move away from mundane work, such as data entry, so that you can focus on things that will add value to the business, such as improved customer service and patient care, and effective marketing.

Future-proof your practice

While Medi2Apps is already improving processes in countless ways, there are more exciting features to come. Medical practices and patients, too, can look forward to:

• Online appointments
• SMS reminders, SMS rebooks/recalls, and SMS marketing
• Timesheets and rostering
• Check-out Medicare forms.

Embracing technology in your medical practice will only improve your productivity and efficiency to make your job a lot more streamlined. Find out how you can introduce Medi2Apps to your practice today.

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